House Policies

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 GENERAL 

1. When you make a Booking, you accept the applicable policies as displayed in the booking process. You'll find each Service Provider's cancellation policy and any other policies (about age requirements, security/damage deposits, additional supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc.) on our Platform: on the Service Provider information pages, during the booking process, in the fine print, and/or in the confirmation email or ticket (if applicable).

2. If you cancel a Booking or don’t show up, any cancellation/no-show fee and any refund will depend on the Service Provider’s cancellation/no-show policy.

3. Some Bookings can’t be cancelled for free, while others can only be cancelled for free before a deadline.

4. If you book a Travel Experience by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can't collect the balance on the date specified. If they do, any non-refundable payment you’ve made will only be refunded at their discretion. It's your responsibility to make sure the payment goes ahead on time (that your bank, debit card or credit card details are correct, and that there's enough money available in your account).

5. If you think you're not going to arrive on time, please contact your Service Provider and tell them when they can expect you, so they don't cancel your Booking. If you’re late, we are not liable for the consequences (e.g. the cancellation of your Booking, or any fees the Service Provider may charge).

6. As the person making the Booking, you are responsible for the actions and behaviour (in relation to the Travel Experience) of everyone in the group. You are also responsible for obtaining their permission before providing us with their personal data.

7.Children Policy 

• Children of any age are allowed. 
• We do not charge any additional fees for children .
• We currently do not have any additional children's beds or cots but of you book with us well in advance we can arrange these for you.
• Children should not be left in the property by themselves at any time during your stay. Adult accompaniment is required at all times. 

8. Damage Policy

Casa Bella  damage programme facilitates your damage payments. We are aware that minor damage takes place from time to time but we have had to put together this document to cover any large items which could possibly be damaged during the stay.

• We require the lead Guest to pay 50%  or £500 deposit which ever the greatest of the overall stay sum which is fully refundable upon inspection by the Casa Bella manager. 
• The guests   will    only pay if they cause damage during their stay. 
• If additional cleaning fees are required due to poor living standards these will be removed from the deposit.
• If there has been any damage to property we will get a quote for the repairs and retract it from the deposit to make good . 
• A full condition survey is caried out prior to entry and also when you leave to ascertain who is responsible for the damage. 

9. The lead booker will provide passport or ID card prior to arriving at the property ensuring that   they are who they say they are . Additionally the lead booker will provide a full list of all people staying at the premise. 

10. The landlord will take no responsibility to any personnel; injury or theft that may occur whilst the tenant is in the property. 

11. The landlord takes no responsibility for any break in's theft or damaged caused by the tenant during the stay.